RETURNS & EXCHANGES

• The products are sold on “as is- where is basis”. NOTHING IN THE PRODUCTS IS HIDDEN, AND NOTHING IS UN-DISCLOSED.
• There shall be no guarantee/warranty, refund/replacement against the products declared “B- pair” or sold at discounted price.
• The products purchased at full price but claimed against (for an exchange/replacement) during their markdown-sale-season, will be dealt with/treated, only at the markdownsale-price, and not at the earlier (full) price.
• No claim of “refund” shall be entertained in any case. • The product once used will also not be replaced/exchanged.
• In case a product is purchased at marked down price, it can be replaced/exchanged at the discretion of the shop manager and that too only in consideration of the price, at which it was purchased.
• No claim of replacement shall be entertained unless the sale invoice is produced and a tangible complaint is made, within 15 days of the sale.
• No claim of repair will be entertained unless it is lodged within 30 days from the date of purchase.
• The decision of the quality control department of the company, with regard to the defect will be final.
• The liability of the company is limited not beyond the replacement of the product, and no other liability, whatsoever, will be acceptable, in any case.
• Once the claim of repair is entertained, the customer shall receive the shoes, back within 30 days from the notified due date, where after the claim will be treated as void/not to have been made at all.
• The claim will be lodged only at the point, from where the product was purchased.
• In case of any dispute, the recourse can be had only to the courts at Lahore.

Order Receiving Guidelines & Complaint Process

When you receive your parcel, please make a short unboxing video. This helps us resolve any issues such as missing items, damaged products, or incorrect articles. Your product is packed inside a flyer, and the invoice is attached on top of the flyer. Please keep both the flyer and invoice safe until your complaint (if any) is fully resolved, as they are essential for verification.

 If you notice any issue such as a damaged item, a missing product, or an incorrect article, please report it immediately on the same day through our official chat channels, along with pictures of the article and video evidence (Email, Facebook Messenger, Instagram Messenger). Timely reporting is essential as it allows us to coordinate with our teams and courier partners effectively.

Complaints related to missing items, damaged products, or incorrect dispatch may not be accommodated if reported after this timeframe, as we are unable to verify the matter with our courier and internal teams. Your cooperation ensures a smooth and hassle-free experience.

Cancellation Policy

At Cat Footwear, we understand that sometimes you may change your mind after placing an order. Our goal is to make your shopping experience smooth and stress-free. Please read our cancellation policy below for full details.

Order Cancellation Requests

Cancellation Timeframe:

You can cancel your order only before it is processed for shipping. Once your order has been fulfilled, we cannot accept cancellation requests.

Important Note

• There is no cancellation policy for paid orders. Once payment is made, the order cannot be canceled under any condition.
• CAT Footwear may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors or credit card payment is declined by the issuing financial institution.

How to Cancel

To cancel an unpaid order before processing, please contact our customer support team at customercare@catfootwear.com.pk or call us at 042 111 347 425. Make sure to include your order number and a short message requesting cancellation.

Orders That Cannot Be Canceled

If your order has already been shipped or if the payment has been made, cancellation is not possible. However, after receiving your item, you can still request a return or exchange. For details, please refer to our Return & Exchange Policy.